HOW DOES CALL CENTER FOR PIZZA COMPANY DIFFERS FROM TRADITIONAL CENTERS

Traditional call centers take calls based on the services of a particular industry. Basis the queries and issues raised by customers, the support team resolves them with proper information. Call centers for pizza companies differ from traditional call centers. They do not make cold calls to any leads rather attend the order or query calls with precision. Here is how a call center pizza company differs from the rest of the call center services:

Differences between a pizza call center and a traditional call center

A pizza call center comprises experienced callers or attendees. These representatives are trained to receive calls and take orders. They only get less than a minute to understand the order, provide the offers, take the address, and put the order to the right franchise of the pizza brand. The entire process has to be extremely precise and error-free! The traditional call centers attend calls from the users of a particular product/service. These calls can be an inquiry or an issue. A ticket is raised if it is an issue. The customer is then contacted with a proper solution for it. In these cases, the callers get ample time to resolve the queries and issues or to connect the calls with the technical support team but a call center pizza company does not get that time span. It has to be fast and accurate at the same time.


Verdict
Hiring a call center with no experience in handling pizza orders will be a blunder. On the other hand, hiring a call center pizza company will be the best bet. It can convert leads into customers. Providing information related to offers, discounts, and new entries in the menu within a few seconds is quite challenging. The efficiency of taking and routing orders to the right franchise will increase business efficiency!

About the Author: Kanekt 365 is a full-service call center company dedicated to enhancing and perfecting the call center experience for pizza and resultant industry clients. The company’s unique products and services run on the proprietary POS Call Center Interface technology. This technology allows Kanekt 365 to input orders directly into over 60 different POS systems. Kanekt 365 offers a tailored call center solution for each client to fit their individual needs and build a solid and lasting relationship with their customers.

KANEKT 365 ANNOUNCES EDUCATIONAL WEBINAR FOR QUICK SERVE RESTAURANTS

LACONIA, NH, UNITED STATES, July 15, 2021 /EINPresswire.com/ — Kanekt 365 Announces Educational Webinar for Quick Serve Restaurants

Kanekt 365, a leading call center provider for the QSR (Quick Serve Restaurant) industry is educating restaurants on the best way to accommodate an increase in call orders and more importantly how to combat the increase in minimum wage to $15 per hour.

jeffrey morin“In states that have already begun the increase in minimum wage we are seeing our client restaurants struggle to maintain a work force that is financially responsible,” says Jeffery Morin, President of Kanekt 365. “In our webinar, we offer specific suggestions on how an owner can recoup that increase in minimum wage easily without sacrificing customer service.”

Kanekt 365 and the entire industry knows all 50 states will be increasing minimum wage, we just don’t know exactly when. By setting aside a short time now and watching Kanekt 365’s new webinar, restaurants will be ahead of the game and ready when their state starts to increase minimum wage.

The issues you’ll learn in the webinar are:
1. When and how to outsource to reduce your staffing costs
2. What new technologies that are available that speed up the process of order taking
3. How to upsell a ticket without seeming pushy
4. How to increase customer satisfaction
5. How to guarantee 100% accuracy in order taking to reduce errors and loss
6. And more

Technology is the answer to speeding up processes and systems. Kanekt 365 will show you the technology and that help any Quick Serve Restaurant’s bottom line. We’re here to help restaurants increase their sales and profits with a superb call center as an addition to their team.

Kanekt 365 knows from years within the pizza call center industry that the number of call-in orders and drive thru orders is only going to increase. Meeting those needs with a cost effective staffing plan is critical. Kanekt 365 shares that knowledge with webinar participants. To sign up for this free webinar go to www.kanekt365.com

Kanekt 365 handles call for over 800 pizza restaurants around the United States who currently use these strategies. The company presently operates four call centers with over 2,000 call agents. Their agents answer 150,000 calls a week.

This service is also helping many business owners with their current struggles with staffing their restaurants. By allowing Kanekt 365 to handle in coming calls for orders, they are able to alleviates some of the work from the stores and requiring 1-3 less staff members.

About Kanekt 365
Kanekt 365 was founded by Jeffrey Morin, a call center expert who is always actively seeking ways to introduce faster more innovative ways for restaurants to increase their profitability with speed and accuracy. Morin realized that the call center field was missing a method to assist restaurants and developed this specialized system that helps both consumers save time and restaurants provide faster access to meals in a convenient COVID safe manner.

For more information, visit www.kanetkt365.com
Media Contact Email Address: drew@kanekt365.com

Jeffrey Morin
Kanekt 365
+1 628-203-5308
email us here
Visit us on social media:
Facebook
Twitter
LinkedIn

Customer Testimonial

KANEKT 365 IS GROWING! WE’RE BRINGING CALL CENTERS TO THE QSR INDUSTRY

Kanekt 365 has been in the pizza industry for years. We are proud to show how our restaurants reduce costs and increase revenue. Pizza restaurant managers and owners all throughout the US are revealing great financial success with Kanekt 365. The numbers say it all.

6000
+

Current Pizza Locations

3000000
+

Orders Per Week

20000
+

Professional Call Agents

40
+

Call centers for Redundancy

Kanekt 365’s experience in the pizza industry transfers easily to the QSR industry. Do you have any of these concerns? We can solve them!

Cost of labor is on the rise
There are not enough employees to hire
Sales need to improve to cover 2020 losses
There is a high employee turnover rate Employees are continuously interrupted to multitask
Drive thru lanes get backed up
Customer service needs to be top notch.

Contact Kanekt 365 to learn how we have revolutionized the outsourcing of order taking for the QSR industry. We’ll show you our pizza success stories that we are bringing to the entire QSR industry.

Whether you’re a manager, franchisee, or corporate executive of a QSR restaurant we welcome your call to show you how our pizza knowledge transfers easily to your restaurant with all the same benefits and financial gains.

THE IMPACT OF RESTAURANT OUTSOURSE CALL CENTER

There is a general convention that employees in a restaurant can handle orders incoming through calls. When the order volume is small, it can be handled by the employees on the floor. When the volume of orders increases with your business size, you will find it difficult to handle them with your food joint employees. This is where a trained restaurant outsource call center can be the best option to go with!

Why outsourcing call center service is a wise decision?

A recent survey suggests that more than 73% of the millennial population likes to order food online. They prefer getting food delivered to the desired location. It adds more convenience and can save fuel. This is what the current trend is. The advent of the pandemic situation has increased the rate of hiring an inbound order-taking service for better resource management. The impact of hiring a restaurant outsource call center service is pretty clear. The incoming volume of order calls can be easily handled by a trained team of call center executives. The employees working in the restaurant will not have to worry about attending those calls anymore and can concentrate on their main duties. This eventually reduces the mistakes committed and increases the rate of order accomplishment per hour. The overall impact of hiring a call center for such services is remarkable. The executives can also receive queries and convert them into orders. They play a pivotal role to increase orders with their training and query-handling skills. A restaurant outsource call center will surely increase your business within a few months.

Verdict

This positive impact on a restaurant business can be incorporated only when you have hired the best service to set up a restaurant outsource call center. Preparing SOPs and training executives will be done as per your expectations to maintain your restaurant’s brand image.

PIZZA CALL CENTER

How can a pizza company think of growing in volume if there is no proper customer call handling platform? With the increase in number of outlets and grabbing new markets, it is obvious that the number of incoming queries and order requests will increase automatically. This is where hiring a service to outsource the requirement of a pizza call center is mandatory for the growing business!

Why outsourcing call center service is a wise decision?

1. Easy handling of high volume of inbound calls

The only way to handle a high volume of inbound calls is by hiring a call center service. The service will employ the required number of executives as per the demand of the business. It also means that the requirement can be increased and reduced depending on the situation. A customizable pizza call center platform is what you need to handle leads and inbound orders hassle-free.

2. Easy business handling

There is no need to hassle the employees working on the production floor to attend customer calls. The employee can concentrate on procuring material to process the order and complete it on time. The call center executives will bring and maintain proper coordination between the departments. Hence, you can easily handle your business at present and in the future by hiring a pizza call center service!

3. Reduce errors

Noting down too much information from the customers is not an easy task. This is what the customer care executives can do without breaking a sweat as they are trained for such jobs. There is no need to engage employees of the pizza joint. It increases the possibility of committing errors.

Conclusion

Consider the three reasons for hiring a pizza call center service. It is indeed a wise decision. You can maintain your brand’s image in this competitive industry by converting all calls into successful orders!

Verdict​

This is how outsourcing your requirements to inbound order taking services will help you manage your business better!

About the Author:

Kanekt 365 is a full-service call center company dedicated to enhancing and perfecting the call center experience for pizza and resultant industry clients. The company’s unique products and services run on the proprietary POS Call Center Interface technology. This technology allows Kanekt 365 to input orders directly into over 60 different POS systems. Kanekt 365 offers a tailored call center solution for each client to fit their individual needs and build a solid and lasting relationship with their customers.

VOICE RECOGNITION AI SERVICES FOR DRIVE-THRU RESTAURANTS

Restaurant Automation

Automation is ready for Drive-Thru restaurant’s today. Our conversational AI will transform the order taking process!”

— Jeffrey Morin

LACONIA , NEW HAMPSHIRE, UNITED STATES, June 17, 2021 /EINPresswire.com/ — Kanekt 365 continues to help restaurants optimize their approach to order-taking. Already the Call center experts in the Quick Service Restaurant industry, Kanekt 365 is now introducing their proprietary Conversational AI system called “Kanektions”.

Kanektions is a Fully Automated Order Taking software, designed for drive thru restaurants. This Automated Ordering System uses Voice Recognition and is powered by Artificial Intelligence. Kanektions is one of the first of its kind that assists restaurants with a faster and more accurate ordering process at the drive thru.

As the country begins to open up again after COVID, restaurants have discovered that curbside pickup and drive thru services remain very popular. To meet industry needs, Kanekt 365 rolled out their new software earlier than anticipated to help restaurant fight back after the pandemic and handle the issue they are facing with staffing.

Screenshot 4What does that mean for restaurants?

Drive thru restaurants are busier than ever and cannot find the help they need to operate effectively. Kanektions helps restaurants with their staffing needs by handling orders so other employees can focus on making the food.

This software also greatly reduces labor cost while helping to move the lines along very quickly. This is how it works:

1. Customer pulls up to the drive thru.
2. Our Conversational AI takes the order and sends it directly to the POS system.
3. Employees make the order and deliver it.

The Voice Recognition system is backed by human verification to reduce errors. Every call begins with Voice Recognition powered by AI. Accuracy is confirmed by a strong system of checks and balances using both AI and human verification.

Due to our Intent Specialist, all orders are completed accurately. Once the order is verified, it is submitted directly into the restaurant’s own POS system. Not only does the system reduce errors but it speeds up the in-restaurant process for employees thus reducing drive thru lines and customer wait time. It’s flawless and fast!

“We are even more excited to introduce Speed Pass” said Jeffrey Morin, President of Kanekt 365. “As part of our fully Automated Conversational AI system, Speed Pass allows restaurants to personalize their customer’s ordering experience. In addition, Speed Pass allows customers to skip the lines and pull into a curbside pickup spot for quicker delivery.”

After a customer registers for Speed Pass, Kanektions will:
1. Greet the customer by name.
2. Ask them if they would like to order their favorite meal or something different,
3. Suggest that the customer pull into a curbside pickup.
4. And process their order thru the credit card on file.

As part of the registration process, the customer’s car color, make, model and license plate are in the notes of the order so the food can be delivered curbside to the correct customer.

By utilizing the Conversational Ordering AI, Kanekt 365 offers restaurants and their customers the gift of time by speeding up the process of drive thru ordering, making it even faster than it already was. We just do it better and more accurately!

Kanekt 365 is proud and excited to be on the forefront of this brand-new technology and ready to introduce it to the marketplace.

Kanekt 365 presently operates four call centers with over 2,000 call agents specifically for the restaurant industry. These agents answer over 150,000 calls a week, backed by this same voice recognition software. Kanekt 365 is preparing for a hiring surge, so they are prepared and ready for the increase in sales.

About Kanekt365
Kanekt 365 was founded by Jeffrey Morin, a call center expert who is always actively seeking ways to introduce faster more innovative ways for restaurants to increase their profitability with speed and accuracy. Morin realized that the call center field was missing a method to assist restaurants and developed this specialized system that helps both consumers save time and restaurants provide faster access to meals in a convenient way.

For more information, visit www.kanetkt365.com
Media Contact Email Address: drew@kanekt365.com

Drew Morin
Kanekt 365
+1 210-670-6683
drew@kanekt365.com
Visit us on social media:
Facebook
Twitter
LinkedIn

HELP ROUND THE CORNER WITH INBOND ORDER TAKING SERVICES

Taking orders in a good joint is not an easy task. When a food joint is busy with a high volume of incoming orders, it is better to seek inbound order taking services. Managing orders with the help of expert call executives is what you need for your production operations and interdepartmental coordination.

Why hire inbound order taking services?

1. Reducing errors in handling orders

The most trustworthy restaurants and fast food brands outsource such services to manage incoming order requests. In every call, a consumer will input his/her information along with the customized orders. It means that there are multiple factors that need to be handled carefully. There is a high chance of committing mistakes. This is where hiring inbound order taking services can help you manage orders error-free.

2. Satisfied customers for more business

The ideal way to keep the customers satisfied is by providing the best customer service. Customers always look for helpful support and services from the brands. This is where an inbound order taking service is ideal. The customers will be able to order, customize menus, and change the orders if needed. In fact, customers can also seek information based on the order status whenever they want. Hiring inbound order taking services will help you answer such queries with apt information providing higher customer satisfaction.

3. Inquiry converted to sales

Trained call center executives can convert inquiry calls into business deals. Their way of talking and convincing leads will surely help generate business. You will get more orders from hiring such expertise.

4. No need to hustle to take calls

When you are expecting a high volume of incoming calls, hire inbound order taking services to keep the food preparation free from handling calls

Verdict​

This is how outsourcing your requirements to inbound order taking services will help you manage your business better!

About the Author:

Kanekt 365 is a full-service call center company dedicated to enhancing andperfecting the call center experience for pizza and resultant industryclients. The company’s unique products and services run on the proprietaryPOS Call Center Interface technology. This technology allows Kanekt 365 toinput orders directly into over 60 different POS systems. Kanekt 365 offersa tailored call center solution for each client to fit their individual needs andbuild a solid and lasting relationship with their customers.

NEED A LITTLE HUMOR WHO DOESN’T

We’re collecting funny pizza delivery stories. Do your drivers have any funny stories they can share? Here are a few of the internet favorites. But we want to showcase your drivers. They can send us a story and we’ll publish it with their name or anonymously, whichever they prefer.

  • I delivered multiple pizzas to one home and left my hatch open while I delivered the pizzas to the front door. While I was collecting the payment the owner’s two dogs jumped in my car and wouldn’t get out. The owner just went inside to eat his pizza and left the dogs in my car.
  • Upon delivering a pizza to a fraternity house they told me the order was wrong. We accidentally made them all larges not mediums. I promptly said, “no problem, it’s our error. We won’t charge extra for the larges.” The guy replied, “Yea, it’s 0k. We’re not eating them. We’re throwing them off the roof anyway. That’s why we only bought mediums.”
  • I was delivering pizzas to what I found out was a gender reveal party. I arrived at the same time as the voting was ending. The mom-to-be was breaking eggs on her forehead to see what gender the baby was. I’m not sure exactly how that worked, but they begged me to break an egg on my forehead before I left. I got a great tip for being a good sport!
  • Superbowl Sunday is a big delivery day so I always work that day. I de- livered pizza to a home as they were paying out a square from their super bowl squares. The host asked which team I was rooting for and they handed me the winnings from the square. “Thanks Patriots.”

Now let's hear from you. What stories do your pizza delivery drivers have? Send them to us at: INSERT EMAIL

IT’S TIME FOR A PIZZA QUIZ (CUE THE JEOPARDY MUSIC)

  • What percentage of people eat pizza every day?
    • 13%
    • 28%
    • 78%
    • 5%
  • What is the most popular day for pizza delivery?
    • New Year’s Day
    • Superbowl Sunday
    • Father’s Day
    • Halloween
  • Which two are popular pizza toppings in Japan
    • Mayo and squid
    • Bacon and pepperoni
    • Corn and Garbanzo beans
    • Broccoli and Cauliflower
  • The average slice of pizza has what percentage of protein
    • 12%
    • 25%
    • 56%
    • 75%
  • What month is national pizza month January March October December What day of the week is the most popular for eating pizza?
    • Sunday
    • Wednesday
    • Friday
    • Saturday
  • What is the most popular size pizza in the US?
    • 6 in personal-sized
    • 10 in
    • 14 in
    • 20 in
  • Where is the annual Pizza expo held?
    • New York City
    • Las Vegas
    • Los Angeles
    • Chicago
  • What’s a favorite pizza topping in India?
    • Pepperoni
    • Tomatoes
    • Pickles
    • Tofu
  • The average American eats how many pounds of pizza each year
    • 10 pounds
    • 23 pounds
    • 35 pounds
    • 100 pounds

AMAZING AND ODD PIZZA FUN FACTS

You think you know a lot about pizza? Do you know these fun facts?

  • 94% of people eat pizza on a regular basis.
  • Americans eat 350 slices per second.
  • Over 5 BILLION pizzas are sold around the world every year.
  • 36% of people consider pizza a breakfast food.
  • In 2012 the biggest pizza was made in Italy and recorded by Guinness Book of World Records at 13,580.28 square feet.
  • The farthest delivery was in 2001. The Russian Space Agency delivered a 6 inch pizza to the international Space Station.
  • The official science name of the crust is the cornicione.
  • Cristian Dumitru from Romania ate over 200 pounds of pizza and has the world record for pizza eating.
  • No one knows for sure but it’s believed pizza was invented in Naples, Italy in the early 1500’s.
  • The first American Pizzeria was Lombardi’s in New York City. It opened in 1905.
  • The world’s fastest pizza maker can make a pizza in 2 minutes and 35 seconds.
  • The most expensive pizza ever made was topped with lobster, caviar, cognac, and smoked salmon.

Stay tuned. Our next blog will be a pizza quiz to see what other fun facts you might know.