Please provide 2-3 Delivery Specials with Promo Codes
Please provide 2-3 Carry-Out Specials with Promo Codes
OPTIONALS but we have found it very effective.
1. Kanekt attempts to upsell on every call. While we convert a very high percentage of these
attempts, we have found that if we have an ''Upsell Special'', we are able to convert at an even
higher level - ultimately increasing your average ticket. This is optional.
• Please provide "Upsell Special" and promo code:
2. Kanekt's goal is to never lose a sale. We have found that at the end of an order, a customer
may get sticker shock and may rethink placing the order. In this event, and only if the customer
has not already used a special, we recommend having a Save the Order Special''. Our call agents
only offer this special if they feel the customer is going to hang up without placing order
(Typically 15-30% off - Your choice & Optional)
• Please Provide ''Save the Order Special'' and promo code:
The answers to these questions can be changed and updated at any time via
email for documentation purposes. Our onboarding team will contact you with
information on how to contact the help desk after your stores are onboarded.
Reasons to use the Support desk:
- Changing Specials and Promo Codes
- Update Delivery Times
- Make us aware of any Fund-Raisers and Special Events
- Change of Standard Operating Procedures
- Obtain Recordings - please share the customer's phone number and Order number. The Support desk will email you the recording.
- Mystery Shopper Feedback
- Phone Issues, Forwarding, Line 2, etc.
- Upsell on demand - If you have an extra product or product that will expire soon, let us know and we will try to upsell that product before it goes bad.
- We would simply need a brief description of the Issue, Store Number, Best Call Back Number, and your email address to assist.
Our goal is to establish Direct Contact between your Stores & the Call Center Team, for Better Communication,
Quicker Turnaround, and Immediate Implementation of any changes.