Kanekt 365 Unveils Their Call Center Advantages

In Quick Service Restaurants (QSRs), having a call center that meets and exceeds expectations is the key to success. Kanekt 365 steps into the spotlight as the go-to solution, offering a depth of characteristics that define the QSR call center experience. Let’s examine the essential ingredients that make Kanekt 365 stand out in the industry.

Brand Knowledge Beyond Basics

Kanekt 365 understands that your QSR is more than just a place to grab a quick bite—it’s a brand with a unique identity. Our call center agents are equipped with in-depth brand knowledge, ensuring that every interaction reflects the essence of your QSR. Every agent receives six full weeks of training specific to their role and your brand. During that time, our call center agents learn everything from menu specialties to brand ethos. Every agent is trained to focus on one brand and one brand only so they can become experts and represent their client as a subject matter expert. They bring your brand to life with every customer conversation.

Intuitive Call Center Ordering Experience

Your customers will appreciate our simple and efficient order-taking processes! No more misunderstandings or errors with our systems that double-check orders before sending them to your POS. Kanekt 365 prioritizes an intuitive ordering experience utilizing the newest technology available. This makes our call center process seamless so customers can place their favorite orders effortlessly. Our customer-focused agents guide callers through the menu, promoting a positive and efficient ordering journey. In addition, using their brand knowledge, each agent must offer upsell items that match the customer’s order. These upsells increase our clients’ average ticket value.

POS Integration for Effortless Transactions

Integration is the name of the game, and Kanekt 365 knows it well. Integration speeds up the order process and ensures accuracy. Our call center seamlessly integrates with your Point of Sale (POS) system, ensuring that orders flow seamlessly from the customer’s call to your kitchen. This minimizes errors and accelerates the ordering process, making it a win-win for both your staff and customers. Additionally, this automated process reduces the number of staff members you need at the store and reduces overhead associated with the staffing process, including training, managing, and overseeing each employee. Kanekt 365 agents work for us on your behalf. The reduced staffing costs of automating right into your POS are wonderful additions that reduce costs and increase profits.

Spanish Language Call Centers Ordering for Inclusivity

Embracing diversity is a cornerstone of exceptional service. Kanekt 365 recognizes the importance of inclusivity and offers Spanish language ordering options. By breaking down language barriers in our call centers, we open up your QSR to a broader audience, creating a warm and welcoming atmosphere for every customer. Contact us to hear a real Spanish order-taking call. Then join so we can increase your market reach!

Is the Call Center Scalable?

As your QSR expands, Kanekt 365 grows with you. Our call center is designed to be scalable, ensuring that the support you receive can adapt to the changing appetites and number of orders from your customer base. From local favorites to nationwide sensations, Kanekt 365 is ready to scale up and support your QSR’s growth. All it takes is one call to your QSR Helpline, and we’re prepared to add more call center agents.

Accuracy as the Main Ingredient

Accuracy and efficiency are non-negotiable in the QSR business, and Kanekt 365 takes accuracy seriously. Our advanced systems and trained agents ensure that every order is captured flawlessly. Say goodbye to mix-ups, misunderstandings, and errors—Kanekt 365 brings a new level of order accuracy to your QSR operations.

Kanekt 365 is proud to be a game-changer in the QSR industry by continuing to update to new technology and offer faster and more accurate order-taking options. From intimate brand knowledge to intuitive ordering experiences, Kanekt 365 is the perfect blend of features that will take your QSR to new heights. Elevate your customer experience with Kanekt 365 and savor the success that follows!