DOES THE TERM CALL CENTER MAKE YOU CRINGE? KANEKT 365 WILL CHANGE YOUR OPINION!

Most people envision call centers as they appeared years ago: many agents sitting in one room all talking at once. Old-time call centers had agents that were hard to understand. Agents were located in noisy areas where your customers could hear the other agents in the background. When your customers would call into a call center the agents were not experts in your business and it took significant time for questions and concerns to be answered. Customer service included errors due to the nature of how the calls were conducted.

Kanekt 365 fixes all those “old problems”

Enter The New Age of Call Centers That Act as Contact Centers

Kanekt 365 call centers are your customer’s first contact with you. As such we do the following to represent you and your brand in the best possible way.
=> Our agents are in a quiet office setting. Your customers do not hear the other agents or any background noise.
=> Your callers speak with a real person.
=> Our agents are native English speakers.
=> Every agent undergoes many weeks of training on YOUR products so they can answer questions while they take orders.
=> Our agents are your customer service agents since they represent you!
=> 80% of your customers will not experience any wait time. If there is a wait time it’s typically less than 8 seconds.
=> Our agents answer questions and concerns immediately.

Kanekt 365 is proud to be a high-tech new-age Contact Center that improves your order process and increases your revenue.

Contact Kanekt 365 to learn how we have revolutionized the outsourcing of order taking for the QSR industry. We’ll show you our past success stories that expedite your order process and improve your customers’ experience Whether you’re a manager, franchisee, or corporate executive of a QSR restaurant we welcome your call to show you how our Call/Contact center can benefit your restaurant.

THE FOUR MAIN REASONS THE QSR INDUSTRY USES OFFSHORE CALL CENTERS.

As a QSR manager or owner, we know you are concerned with every task and process of your restaurant. Your expertise is running your restaurant. Kanekt 365’s expertise is in assisting you by handling your call order process so you can focus on the other daily responsibilities of running your restaurant.


1. Finding employees is getting harder and harder: Many employees have left the QSR industry making it more difficult for restaurants to
maintain a trained and consistent employee base. Kanekt 365 trains our agents specifically on your brand and restaurant. We always have a full staff that is ready and waiting to take your customer orders. Our turnover rate is only 12% compared to the industry standard of 40%. You will always have superbly trained agents ready to take your orders.
2. Minimum wage increases will cause your staffing costs to also increase: Kanekt 365 pays our own staff so the US increases in minimum wage will not impact your costs of working with us. Kanekt 365 pays a living wage to our staff appropriate for their country of origin and that is built into our per-call charge to you. ltß consistent thus allowing you to budget accordingly.
3. We answer 100% of your calls Your onsite employees are busy making food and offering onsite customer service. All too often, phone calls are missed, put on hold, and then forgotten, or just ignored. Our agents have one job: to answer your calls. They do that expertly 100% of the time.
4. Large orders can be put in up to 30 minutes before you open Ask any business expert, they say the best way to increase profits is making money when you’re not even open. Kanekt 365 offers that option. up to 30 minutes before you open we can take calls and orders. They will process through your POS and be waiting for you as soon as you open your doors.


Contact Kanekt 365 to see how we can assist you in outsourcing your calls so you can focus on what needs to be done onsite.