Most people envision call centers as they appeared years ago: many agents sitting in one room all talking at once. Old-time call centers had agents that were hard to understand. Agents were located in noisy areas where your customers could hear the other agents in the background. When your customers would call into a call center the agents were not experts in your business and it took significant time for questions and concerns to be answered. Customer service included errors due to the nature of how the calls were conducted.
Kanekt 365 fixes all those “old problems”
Enter The New Age of Call Centers That Act as Contact Centers
Kanekt 365 call centers are your customer’s first contact with you. As such we do the following to represent you and your brand in the best possible way.
=> Our agents are in a quiet office setting. Your customers do not hear the other agents or any background noise.
=> Your callers speak with a real person.
=> Our agents are native English speakers.
=> Every agent undergoes many weeks of training on YOUR products so they can answer questions while they take orders.
=> Our agents are your customer service agents since they represent you!
=> 80% of your customers will not experience any wait time. If there is a wait time it’s typically less than 8 seconds.
=> Our agents answer questions and concerns immediately.
Kanekt 365 is proud to be a high-tech new-age Contact Center that improves your order process and increases your revenue.
Contact Kanekt 365 to learn how we have revolutionized the outsourcing of order taking for the QSR industry. We’ll show you our past success stories that expedite your order process and improve your customers’ experience Whether you’re a manager, franchisee, or corporate executive of a QSR restaurant we welcome your call to show you how our Call/Contact center can benefit your restaurant.