WHAT ARE ONLINE ORDERING PLATFORMS FOR RESTAURANTS AND HOW TO HANDLE IT?

An online ordering platform for restaurants helps the customer order food from a restaurant in the neighborhood via an app or web page. Just like customer orders consumer goods on the World Wide Web, they can create an account on the ordering platform to make it easy for them to make frequent and convenient orders in the future. The customer will look for a typical dish or restaurant, by making use of filters like cuisine type, and select from available food items, and select pick-up or delivery. Payment can be done by cash or credit card, and the restaurant has to return a particular percentage to the ordering platform.
Online ordering app and website
The customer ordering app or website will typically have key requirements to function properly and they are as follows:
➡  Accessible across various devices [PCs, tablets, smart phones]➡ Easy to search the menu of the restaurant and take a look at the available items
➡ Make up their order types like pick up or delivery
➡ Select when they wish to receive the food order
➡ Stay updated on their order status
➡ View their previous orders and re-order their favorites quickly
➡ Make payments online via bank transfer, credit card, online wallets, etc.
Admin management interface
The interface plays an essential role as far as an online ordering platform for restaurants is concerned. It is accountable for informing the restaurant of the order that was placed by the customer and help them handle the order fulfilment procedure. The major needs for the interface including the following:
➡ Accessible across various devices for simple and plain use [on the move and in-store usage]➡ Real-time order running interface that helps restaurants to find out the orders that need to be prepared
➡ The capability to possess staff accounts to limit access for employee use
➡ Easy to comprehend settings and options for configuration to fine-tune the system
➡ A wide range of notification modes to help the restaurant stay up to date on the latest orders
Conclusion
Online ordering platform for restaurants enables restaurant businesses to receive and manage food orders placed by their customers over the World Wide Web. Any restaurant owner who wishes to level up their food business should make the most of these platforms!  

DOES THE TERM CALL CENTER MAKE YOU CRINGE? KANEKT 365 WILL CHANGE YOUR OPINION!

Most people envision call centers as they appeared years ago: many agents sitting in one room all talking at once. Old-time call centers had agents that were hard to understand. Agents were located in noisy areas where your customers could hear the other agents in the background. When your customers would call into a call center the agents were not experts in your business and it took significant time for questions and concerns to be answered. Customer service included errors due to the nature of how the calls were conducted.

Kanekt 365 fixes all those “old problems”

Enter The New Age of Call Centers That Act as Contact Centers

Kanekt 365 call centers are your customer’s first contact with you. As such we do the following to represent you and your brand in the best possible way.
=> Our agents are in a quiet office setting. Your customers do not hear the other agents or any background noise.
=> Your callers speak with a real person.
=> Our agents are native English speakers.
=> Every agent undergoes many weeks of training on YOUR products so they can answer questions while they take orders.
=> Our agents are your customer service agents since they represent you!
=> 80% of your customers will not experience any wait time. If there is a wait time it’s typically less than 8 seconds.
=> Our agents answer questions and concerns immediately.

Kanekt 365 is proud to be a high-tech new-age Contact Center that improves your order process and increases your revenue.

Contact Kanekt 365 to learn how we have revolutionized the outsourcing of order taking for the QSR industry. We’ll show you our past success stories that expedite your order process and improve your customers’ experience Whether you’re a manager, franchisee, or corporate executive of a QSR restaurant we welcome your call to show you how our Call/Contact center can benefit your restaurant.