Call centers are crucial in helping QSRs stay profitable with an increased average ticket price. They maintain customer satisfaction and drive revenue growth. Call center agents employ an effective strategy to achieve these goals: upselling. In this blog post, we’ll delve into how call center agents strategically upsell, ultimately increasing the average ticket value and […]
Diversity and Inclusion in Call Centers
Announcing Kanekt 365’s Bilingual Call Center In Quick Service Restaurants (QSRs), call centers are the backbone of customer service. They are the first point of contact for customers seeking support, placing orders, or providing feedback. While the QSR industry continually evolves to meet changing consumer demands, fostering diversity and inclusion within call center teams has […]
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