For quick-serve restaurants and their customers, convenience is incredibly important. Customers want to place orders quickly, receive responses instantly, and access support through their preferred communication channels. This demand for flexibility makes multichannel support a critical factor in a QSR’s success. Multichannel support allows QSRs to interact with customers across multiple platforms—via phone, email, social […]
Using A Multichannel Call Center for a QSR
Why should your QSR use a Multichannel Call Center? For every Quick Service Restaurant (QSR), efficiency and customer satisfaction are crucial. One powerful way to enhance both is by utilizing this technology for order taking. Here at Kanekt 365, we understand the unique needs of the QSR industry and how this approach can drive success. […]
The Me Economy and How Call Centers Can Help a QSR
The “Me Economy” is redefining customer expectations across industries. This term encapsulates the growing trend of personalized, immediate, and convenient services consumers demand. Adapting to the Me Economy is crucial for Quick Service Restaurants (QSRs). One of the most effective ways to do this is by leveraging the power of specialized call centers. Here’s how […]
Minimum Wage Increases and the QSR Industry.
Over the next few months, Kanekt 365 will share information with the QSR industry on how the increase in minimum wage will continue to impact restaurants. Sign up for our continued suggestions, ideas, and information as everyone navigates this situation together. Rising Minimum Wage and Its Impact on QSRs Minimum wage increases are designed to […]
Why Bilingual Call Centers Matter
Serving a Diverse Customer Base with Kanekt 365 In today’s increasingly diverse society, offering bilingual call centers is no longer a luxury but a necessity for businesses, especially in the Quick Service Restaurant (QSR) industry. At Kanekt 365, we understand the importance of catering to a wide range of customers. Our call center solutions meet […]
Adding a Bilingual Call Center
Improving Customer Experience Kanekt 365’s bilingual call center provides a significant boost to customer experience. Customers feel understood and valued when they can speak their language when ordering a meal. This improves their overall positive impression of a restaurant. This personalized approach leaves a favorable perception and encourages customers to return, increasing loyalty to your […]
Summer Ordering Excellence
How Call Centers Help QSRs Achieve Excellence As temperatures soar during the summer, quick-service restaurants (QSRs) face a seasonal surge in business and a substantial increase in summer ordering. Outdoor dining areas are bustling, and drive-through lines can snake around the block. It’s a great opportunity for QSRs to boost revenue but it also presents […]
Upsell Every Day: How Call Center Agents Master the Art
Call centers are crucial in helping QSRs stay profitable with an increased average ticket price. They maintain customer satisfaction and drive revenue growth. Call center agents employ an effective strategy to achieve these goals: upselling. In this blog post, we’ll delve into how call center agents strategically upsell, ultimately increasing the average ticket value and […]
POS Integration, Kanekt 365 Can Help QSRs
Customer service reigns supreme in the fast-moving realm of Quick Service Restaurants (QSRs). The surge in digital ordering and delivery services has made managing high call volumes while upholding customer satisfaction daunting. Kanekt 365 has spent the last eight years solving that problem. They offer a transformative solution that melds human expertise with cutting-edge AI […]
April Showers of Call Center Productivity
Kanekt 365 Tips for Spring Efficiency As April showers rain down outside, it’s time to ensure that productivity pours in at your restaurant. With Kanekt 365 as your trusted QSR call center, let’s spend the rainy days planning to enhance efficiency and drive success. How Do We Increase Productivity? Weathering the Storm of Call Center […]
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