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What do QSR Customers Really Want?

by | Jun 30, 2022

In today’s Kanekt 365 blog, we share what customers have told us they really want from QSR restaurants. The top three points are:

  1. Speed of ordering
  2. Accuracy of orders
  3. Food at the appropriate temperature

Do you know your customer approval rating for each of the above desires?

Kanekt 365 knows ours, and we’re proud to share them.

Speed. Our Order-taking agents answer phones typically in 6 seconds or less

Kanekt 365 has call centers across the globe for redundancy purposes. We do this so our clients have multiple brand experts worldwide. For example, if a pizza restaurant has a customer call and there is a longer than 20-second wait, the call is automatically forwarded to another call center and answered by the same brand-focused, trained agent. Our clients’ customers never know the call was forwarded. All they know is that they were able to order quickly and not wait on hold.

Accuracy: Kanekt 365 call center agents are 100% accurate

Due to the exceptional training and system of checks and balances in Kanekt 365 call centers, there are no errors in our processes. Customers dislike incorrect QSR orders, and restaurants risk customers not returning if orders have errors. To Kanekt 365, mistakes are unacceptable. Every single phone order is verified before sending it to the restaurant. This happens automatically behind the scenes before the order shows up on the POS system at the restaurant. Our process reduces human error to zero. Unfortunately, in-store staff doesn’t have that luxury.

When we take care of the above two items, your QSR staff can focus on food prep. In addition, our customers say their customer service scores increase after hiring Kanekt 365 to take their phone orders. Your in-house staff are busy multi-tasking, and mistakes can happen when cooking, taking orders, and assisting in-store customers. Kanekt 365’s #1 purpose is to take accurate and fast orders! When we do that, your staff can interact with customers better and keep your meal delivery fresh.

Do you want to increase your order accuracy, speed of ordering, and increase your profits simultaneously? Then, let us show you how Kanekt 365 can make all of this happen and meet your customers’ wishes!

Kanekt 365 is a call center company dedicated to increasing the profits of the QSR industry. Contact Kanekt 365 if you want to take advantage of our services to increase your sales. You can easily see the cost of outsourcing your QSR calls with Kanekt 365 on our website. Simply add your weekly sales, number of calls, and you’ll see how we can save your restaurant money on staffing costs. These savings cover the costs associated with outsourcing.

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