What Are You Doing With Your Extra Day This Year? Hello, foodies and fellow leap year enthusiasts! We have a fun-filled blog to help us celebrate the extra 24 hours of 2024. Welcome to the Leap Year Fun blog, your go-to source for everything related to quick-service restaurants (QSR)! What’s people’s number one commodity in […]
Diversity and Inclusion in Call Centers
Announcing Kanekt 365’s Bilingual Call Center In Quick Service Restaurants (QSRs), call centers are the backbone of customer service. They are the first point of contact for customers seeking support, placing orders, or providing feedback. While the QSR industry continually evolves to meet changing consumer demands, fostering diversity and inclusion within call center teams has […]
Call, Click, Savor: The Ultimate Guide to Effortless Pizza Ordering
It’s 2024, and we welcome you to the epicenter of hassle-free pizza ordering for the QSR industry! We invite you to learn about our Call, Click, Savor process. At Kanekt 365, we understand that complex ordering processes shouldn’t hinder your clients’ craving for the perfect slice. That’s why we’ve crafted the ultimate guide to make […]
A Slice of Gratitude: Kanekt 365’s Year-End Reflection
As 2023 draws to a close, the Kanekt 365 family takes a moment to reflect on the incredible journey we’ve shared throughout this year. It has been a year filled with challenges, triumphs, and a lot of pizza (and customer service)! As we bid farewell to 2023, we want to express our deepest gratitude to […]
Handling Peak Hours: How to Improve Order Management
Kanekt 365 demonstrates how they handle peak order times, so no callers have to wait and no calls are missed!
Upselling and The Psychology of Pizza Cravings
Upselling and Psychology Imagine this scenario: It’s Friday night, and your customer picks up the phone to order a mouthwatering pizza. As they’re about to finalize the order, a friendly voice on the other end of the line suggests adding a side of cheesy garlic bread or a tempting dessert. Before you know it, they’re […]
Call Center Stories: 365 Days of Pizza Love
Pizza and call centers might seem like an unlikely pair, but at Kanekt 365, we’ve found a unique way to combine our love for both! Over the past years, we’ve embarked on a delightful journey that satisfied people’s pizza cravings. Join us as we share some of our most interesting call center tales from the […]
What QSR Customers Want is Changing More Rapidly Than Ever
Join Kanekt 365 as we adapt as quickly as customer requests do. For many in society, Covid is “over,” and in many ways, it is. However, what COVID-19 taught us is vital to business growth. The QSR industry learned that there are always new ways to do things. We can, and should, continue to adapt […]
Call Center Agents: Behind the Scenes at Kanekt 365
Call Center Agents: A busy but productive day When your customers dial the number to place their favorite pizza order, have you ever wondered what happens behind the scenes? The voice on the other end of the line belongs to a dedicated, skilled, and superbly trained Kanekt 365 call center agent. These unsung heroes ensure […]
Using Empathy and Emotions in Call Centers
Even In the fast-paced world of Quick Service Restaurants, the ability to connect with customers on an emotional level is a valuable asset. This is where using a call center like Kanekt 365 excels. Call center agents aren’t making, packaging, or delivering meals. Instead, they have one job: engaging with customers and placing orders into […]
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