As more QSR pizza locations use call centers, it’s important to know how to select the best one to meet your needs. Building genuine customer relationships might seem like a tall order, but Kanekt 365 trains its agents on this premise. Kanekt 365 is redefining the customer-agent dynamic by shifting the focus from transactions to relationships. In this blog post, we’ll explore how Kanekt 365 call agents achieve this transformation and what it means for businesses and their customers.
The Kanekt 365 Approach
Kanekt 365 is not your typical call center. Their agents understand that every customer interaction is an opportunity to create a lasting connection. Here’s how they go beyond mere transactions to build valued partnerships:
Comprehensive Training and Empathy
Kanekt 365 call agents undergo an extensive six weeks of training in the technical aspects of their job, including empathy and active listening. They are encouraged to see every customer as an individual with unique needs and concerns. This empathetic approach is the foundation of building relationships.
Personalization Matters
Kanekt 365 understands that customers appreciate personalized experiences. Call agents have the tools and knowledge to tailor their interactions based on the customer’s history and preferences. Personalization creates a sense of familiarity and trust, whether addressing a customer by name or remembering their previous interactions. Kanekt 365 call center agents make callers feel known and appreciated.
Effective Communication
Communication is key to any successful relationship. Kanekt 365 call agents communicate clearly and concisely, ensuring that customers fully understand the information or assistance provided. They also maintain open lines of communication, making customers feel heard and valued. This level of clear communication greatly reduces errors in the ordering process.
Problem-Solving and Proactivity
Rather than treating customer issues as difficulties, Kanekt 365 call agents view them as opportunities to strengthen the relationship. They proactively resolve problems, take ownership of issues, and follow up to ensure that the customer’s needs are met. Kanekt 365’s ratio of call center agents to supervisors is lower than average so if, for any reason, an agent can’t resolve an issue, a supervisor is very close and able to step in.
Going the Extra Mile
Kanekt 365 call agents are held to an extremely high professional standard. They are explicitly encouraged to go above and beyond the call of duty and provide an increasingly personalized experience. This might mean offering additional assistance, giving helpful tips, or simply expressing gratitude for the customer’s business. These small gestures can have a big impact on customer satisfaction.
Continuous Improvement
Kanekt 365 is committed to continuous improvement. Therefore, they actively seek feedback from customers and use it to enhance their services. Our customer satisfaction survey score is well over average. This shows customers that their input is valued and ensures the company always evolves to meet their changing needs.
Why does Kanekt 365 believe so strongly in this approach?
- Builds Customer Loyalty
- Increased Customer Lifetime Value
- Enhanced Brand Reputation
- Improved Customer Satisfaction
The shift from transactions to relationship building in customer service is not just a concept; it’s a tangible and effective approach that can significantly benefit our clients and their customers. Kanekt 365 call agents lead the way by putting people first and recognizing that every interaction is an opportunity to build a valued partnership. As you select your call center, remember that at Kanekt 365, you’re a valued partner in their commitment to exceptional customer service.
