In our last blog we discussed how missed calls = missed money. This blog will cover how to combat the labor shortage that is expected to continue for quite some time and still provide excellent customer service.
- Is the lack of quality staff or high turnover causing you stress and lost income?
- Did you shorten your hours because you don’t have enough staff?
- Do you feel like you are always training a new employee?
We are all calling the current issue a labor shortage but according to business trends the reason is far more than just a shortage of workers and there doesn’t appear to be an end in sight. There is a complete employment shift. People are becoming skilled in alternative ways, parents are choosing to stay home, teens are choosing substitutes for work (Tik Tok, YouTube etc.). The simple desire to choose employment more carefully keeps people out of the traditional workforce. The reasons are plentiful but what we do know is that the QSR Industry will need to find a solution for less available and qualified staff going forward for the long term and Kanekt 365 can help.
When you outsource your telephone ordering to Kanekt 365 we use our trained and skilled employees to answer all your calls reducing the number of staff you need onsite. Now, and into the future, you’ll be able to count on us as the economy and worker changes continue to occur.
One of our clients reduced the onsite staff by 2 people per shift reducing the need to continually interview and train new staff. All the manager had to do was keep the minimum number of people onsite to make pizzas and provide customer service to walk in customers. By not having a ringing phone in the background, his employees had reduced stress and less noise. It led to a happier and more cohesive staff that reduced turnover.
So how does it work?
- Kanekt 365 answers all your calls. If the caller needs to speak to the store, we route them there immediately. Otherwise…
- Our agents take the orders and submit them directly to your POS where your onsite staff prepare the order and ready it for pick up or delivery.
Your brand specific call center agents are trained specific to your restaurant and customers. Callers never even know they are speaking to someone outside of the restaurant (unless they notice a quiet professional sound, not kitchen noise).
Even if you have not yet been impacted by the current lack of qualified workers you will be soon. Now is the time to get ahead of this trend and allow Kanekt 365 to worry about the hiring, training, and staffing of your phone orders.
We not only guarantee enough qualified staff but the increase in revenue from a seamless call ordering system will increase your profits enough to cover the cost of our call center. If it sounds too good to be true, give us a call and we’ll show you with your real store statistics. The labor shortage won’t end soon so you might as well be prepared.
Stay tuned to the remainder of this 5-part blog series that shows how to increase your profits in 2022
Next up is Part 3: Does outsourcing pizza orders to a call center save money?
Contact Kanekt 365 to learn more about the benefits of call center services. We’d love to quote your call center services but, in the meantime, stay tuned to our blogs for even more posts on doing business within the QSR industry. If you want to learn more, please visit our success story webpage.
Whether you’re a manager, franchisee, or corporate executive of a QSR restaurant we welcome your call to show you how our Call Center can benefit your restaurant.