by Paula Fortini | Jun 30, 2022 | Article, Business, customer service, Pizza
In today’s Kanekt 365 blog, we share what customers have told us they really want from QSR restaurants. The top three points are:
- Speed of ordering
- Accuracy of orders
- Food at the appropriate temperature
Do you know your customer approval rating for each of the above desires?
Kanekt 365 knows ours, and we’re proud to share them.
Speed. Our Order-taking agents answer phones typically in 6 seconds or less
Kanekt 365 has call centers across the globe for redundancy purposes. We do this so our clients have multiple brand experts worldwide. For example, if a pizza restaurant has a customer call and there is a longer than 20-second wait, the call is automatically forwarded to another call center and answered by the same brand-focused, trained agent. Our clients’ customers never know the call was forwarded. All they know is that they were able to order quickly and not wait on hold.
Accuracy: Kanekt 365 call center agents are 100% accurate
Due to the exceptional training and system of checks and balances in Kanekt 365 call centers, there are no errors in our processes. Customers dislike incorrect QSR orders, and restaurants risk customers not returning if orders have errors. To Kanekt 365, mistakes are unacceptable. Every single phone order is verified before sending it to the restaurant. This happens automatically behind the scenes before the order shows up on the POS system at the restaurant. Our process reduces human error to zero. Unfortunately, in-store staff doesn’t have that luxury.
When we take care of the above two items, your QSR staff can focus on food prep. In addition, our customers say their customer service scores increase after hiring Kanekt 365 to take their phone orders. Your in-house staff are busy multi-tasking, and mistakes can happen when cooking, taking orders, and assisting in-store customers. Kanekt 365’s #1 purpose is to take accurate and fast orders! When we do that, your staff can interact with customers better and keep your meal delivery fresh.
Do you want to increase your order accuracy, speed of ordering, and increase your profits simultaneously? Then, let us show you how Kanekt 365 can make all of this happen and meet your customers’ wishes!
Kanekt 365 is a call center company dedicated to increasing the profits of the QSR industry. Contact Kanekt 365 if you want to take advantage of our services to increase your sales. You can easily see the cost of outsourcing your QSR calls with Kanekt 365 on our website. https://kanekt365.com/pricing/ Simply add your weekly sales, number of calls, and you’ll see how we can save your restaurant money on staffing costs. These savings cover the costs associated with outsourcing.
by Paula Fortini | Jun 15, 2022 | Business, Finance, Pizza
Know what your QSR customers want in the summers.
Today’s Kanekt 365 blog shares ways to increase QSR pizza sales in the summer. Surprisingly, some QSR restaurants don’t sell as many meals in the summer. According to Small Business Chronicles, there are many reasons.
- As far back as the early 2000’s public schools began ordering a special lunch treat once a week or more from different QSR restaurants. Unfortunately, those sales dry up when school is closed.
- Many children eat less in the summer since they are busy playing around town and the warmer weather. This is perfectly normal because as the body heats up, it requires fewer calories to sustain body temperature. They may crave cool treats but not necessarily warm meals.
- Vacations increase, so there are fewer people in your hometown. Since it’s primarily residents who purchase from pizza restaurants, you will have fewer orders.
How do you increase your regular sales to offset the possible losses?
Let’s take them one at a time:
- What other ways can you replace large QSR orders from schools? Contact camps to see if they want a standing order for pizza lunches. What about corporate offices? Many offices closed their cafeterias when COVID hit, and many have not reopened. Local pools all have concession stands but do not often have the space or training to cook hot pizza. All three of these ideas will be ongoing large orders!
- Parents are busy in the summer and will appreciate the easy access to a quick and carefree pizza lunch for themselves and their children.
- People tend to eat less when it’s warm, so it is more important than ever to offer deals and quick reminders. This is a perfect place for Twitter, Instagram, and Tik Tok. It doesn’t take long to do a quick post for a pop-up sale on pizza or a BOGO for the next hour. Better yet, have your staff do a quick Tik Tok to get people’s attention. If customers can prove they shared it, offer them a discount if they come in within the hour. It’s all about the right time of day and the speed of interaction. Sometimes, all a QSR restaurant has to do is remind people that it’s lunchtime, and suddenly they want a pizza!
- Offer staycation deals. Many people are away during certain weeks of the month (IE, Fourth of July); many people are away or have people visiting them. Offer sales for the week. HINT: Go back to your sales stats in 2021 and see which weeks were lower in sales. Choose those weeks to run big sales and incentives.
- Offer contests. Everyone likes to win things. Do “Flash contests” for those people left in town. Scavenger hunts are a big hit in the summer. Send customers on a scavenger hunt around town that ends at your restaurant. If they track their hunt on social media, offer a discount or free item with their order. Better yet, find partners in town that will provide small token items and advertise the scavenger hunt together. If you have five partners, all five companies are marketing to ALL your followers. That’s a lot of free advertising.
Never admit there is a “slow time” in your business. If there is, be creative and find a way to make it not slow! Stay tuned to Kanekt 365 for more creative marketing ideas to help our QSR partners.
Kanekt 365 is a call center company dedicated to increasing the profits of the QSR industry. Contact Kanekt 365 if you want to take advantage of our services to increase your sales. You can easily see the cost of outsourcing your QSR calls with Kanekt 365 on our website. https://kanekt365.com/pricing/ Simply add your weekly sales, number of calls, and you’ll see how we can save your restaurant money on staffing costs. These savings cover the costs associated with outsourcing.
by Paula Fortini | May 31, 2022 | Article, News, Technology
Never fear if you didn’t; we’ve got your back.
In today’s Kanekt 365 blog, we share essential statistics in the QSR industry. Why should you know them? Well, everything you do should be based on data and statistics. We often say, “What gets measured, gets done.” But unfortunately, the reverse is also true: “What doesn’t get measured is left undone.”
Statistics in the QSR Industry Matter!
In Marketing, you need to ask yourself—whom are you trying to reach and why? Where are they? How many are there?
You should ask yourself about trends—What are the new trends in the QSR industry? Do you offer services that people want? Are you meeting your customers’ needs?
Are your services comparable with your competition? — Are you using old services that can be improved upon? Should you alter (or the new fun word—pivot) your current services? Is there a service your competition is offering that you are not?
These questions are vital to a QSR franchise or restaurant’s success.
Ready? Here are the most recent QSR industry stats you should know, according to Zippia.com
- There are 197,653 fast-food restaurant businesses as of 2021. This is important because you compete with the percentage of restaurants in your local area. How many of these 198K restaurants are other restaurants your customers can go to? What can you do to make customers come to you instead? Providing faster service by outsourcing your phone orders to Kanekt 365 is one way to build return customer retention numbers! This is also important because it is difficult to find good quality employees, and the percentage of these 198k restaurants in your geographic area are restaurants your potential employees can apply to instead. OR, you can partner with Kanekt 365 for your phone orders and reduce the number of staff you need on-site.
- As of 2020, there were 785,316 franchise owners of fast-food restaurants in the United States.
- The fast-food industry employs approximately 3,450,120 individuals in the United States. This is important because many QSR franchise owners are not on-site regularly to guarantee excellent customer service. If you provide the best customer service, your consumers will be back! OR contact Kanekt 365; our managers are on-site 24/7. When your customers call in their orders, they are guaranteed excellent customer service.
- The US fast food industry market size (by revenue) is $296.6 billion as of 2021.
- The US fast food industry’s expected CAGR (compound annual growth rate) is 5.1% from 2020 to 2027.
- Globally, the fast-food industry generated $797.7 billion in revenue over 2021. These three statistics are all related to the growing size of the industry. The QSR industry is increasing, and your piece of the pie is also growing. Providing excellent, quick service is how you continue to grow beyond your competitors. Kanekt 365 does this as your outsourced call center!
Contact Kanekt 365 if you want to take advantage of our services to keep your statistics high. You can easily see the cost of outsourcing your QSR calls with Kanekt 365 here. Simply add your weekly sales, number of calls, and you’ll see how we can save your restaurant money on staffing costs. These savings cover the costs associated with outsourcing.
And as we tell all our clients: Know Your Numbers—It Matters!
by Paula Fortini | May 5, 2022 | Article
Who doesn’t like a feel-good story every once in a while?
Today Kanekt 365 brings you multiple stories of real-life “superheroes” that
work in call centers.
Technically, what is a call center?
An office set up to handle a large volume of phone calls, especially for taking
orders and providing customer service.
Companies began using call centers as far back as the 1960s. However, call
centers and their agents have evolved since then and become a very professional
part of many large businesses and municipalities. Think: 911 operators, customer
service agents, order taking for restaurants.
So, why are we writing about superheroes?
Because call centers typically operate 24 hours a day, they have occasionally been
used as emergency lifelines for certain situations where someone needs assistance.
We’ve all heard stories of people who called to order pizzas but actually needed
help.
** *Disclaimer, in an emergency, call 911.
Here are just a few stories of superhero call centers:
✔ A telemarketing supervisor at a call center said they heard odd sounds on the
other end of a call. They asked if the caller was 0k but got no response. So
the agent called 911 from more than 900 miles away for help. They stayed on
the phone until officers arrived.
✔ A woman disguised a call to 911 as if she was ordering pizza.
✔ A representative at a call center remained calm after a routine call turned
into an emergency call. The caller said, ‘I’m either having a TIA or a stroke.”
The call center agent asked ‘do you want me to call the EMTs? He stayed on
the line until the Emergency Medical Technicians arrived.
✔ There’s even a 2013 movie entitled “The Call” about a call center agent who
saves a woman’s life.
Kanekt 365 agents are not real-life superheroes that save lives; however, we
consider our call center agents superheroes for your business. Why?
1. We save your business money by providing call center agents at a fraction of the
cost.
2, We increase your per-ticket revenue.
3.We have a one-price system that allows companies to budget more easily.
4.We reduce your onsite QSR staffing costs.
5. We help upsell every call to ensure your customers get everything they want.
6. We provide excellent brand-focused customer service.
These customer service practices “save your business” or at least bring in more
revenue!
Kanekt 365 is so proud of our expertly trained customer service agents and the
business-saving skills they provide. So, let’s try something fun. Let’s have a
contest to name Kanekt 3651s superpower. Submit your ideas below.
While we wait to announce the winning name, you can easily see the cost of
outsourcing your QSR calls with Kanekt 365 on our website.
Pricing
Simply add your weekly sales, number of calls, and you’ll see how we can save your restaurant money on staffing costs. These savings cover the costs associated with outsourcing
by Paula Fortini | Apr 6, 2022 | Article
Welcome back to Kanekt 365’s continuing blog series on outsourcing. Today, we answer the question “Who Uses Outsourcing Today and Why?” Stay tuned for part 3 of this outsourcing series later this month.
To be honest, the real question is, “Who doesn’t use outsourcing?”
Any company that wants to use the best strategists for their business processes uses outsourcing.
⬤ Do you have a web designer? Yes, that’s outsourced.
⬤ Do you pay an accountant? That’s an outsourced skill!
⬤ Who designed your logo and marketing materials? Most companies still outsource their graphic art, even though it can be done in-house. It’s just done better and faster by an expert.
These are three of the first places a company of any size begins to outsource. And there are so many more we could list: legal, IT, virtual assistants. Outsourcing is becoming more and more beneficial to speed up your business processes, especially within the QSR industry.
Neither small nor large companies can know everything. Outsourcing allows you to find and use experts with the specific skill set you need. Rather than teaching someone on your staff how to do a job that is out of their particular skill set, outsourcing takes less time and often costs less.
Almost 68% of US companies outsource for their company!
So, how can Kanekt 365 help you? In the time it takes you to hire, train, and will manage your employees to answer your calls, Kanekt 365 will have hired, trained, and constantly manage a team of call center agents who will answer your phone calls. These agents allow your restaurant staff to do what they do best—make your meals.
Kanekt 365 has call center agents who know your brand, represent you well, are professional, and are awaiting your next call.
If you’re still not sure the financial benefit is for you, we encourage you to visit our website and enter your sales data to see how much money Kanekt 365 can save you. https://kanekt365.com/pricing-call-center-services/ Simply add your weekly sales, number of calls, and you’ll see how we can save your GISR restaurant money on staffing costs. These savings cover the costs associated with outsourcing.
In our next blog, we will discuss the third part of this series, where we show you how to select an outsourcing call center for your QSR company.
Come back soon to read the following two parts of this blog series on the benefits of outsourcing
Part 3: How to choose an outsourcing company.
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