by Paula Fortini | Mar 24, 2022 | Article
Welcome to Kanekt 365 next blog series on outsourcing. Today we are answering the question “Is outsourcing really effective?” Stay tuned for parts 2 and 3 of this outsourcing series later this month.
So what exactly is outsourcing?
“Outsourcing is an agreement in which one company hires another company to be responsible for an activity that is, or could be done, internally. “
One of the most effective ways for any company to be more effective is to guarantee that every employee works within their skillset and area of expertise. Companies have experts when everyone focuses on what they know how to do and each employee is a specialist in their tasks. These experts:
⬤ Save time
⬤ Save money
⬤ Reduce stress
⬤ Increase profits
How does that relate to the QSR industry? Surely a restaurant has the experts on staff, right? Wrong!
It’s not as easy as it sounds. A lot is going on behind the scenes at a quick-serve restaurant, and unfortunately, answering the phone is not always of the highest priority for staff. So this is an excellent place for a restaurant to begin outsourcing.
The most critical word in the Quick Serve Restaurant is the word QUICK!
⬤ Customers want their orders taken quickly.
⬤ Staff want to make the orders quickly.
⬤ Managers want their staff to serve the customers quickly.
Kanekt 365 can allow all three of these tasks to be done; yes, you guessed it QUICKLY. When you outsource your phone orders to us, we become the experts in taking your orders, leaving your onsite staff to only make and serve the meals.
You might be thinking, but that has to be expensive, right? Wrong again It’s actually LESS expensive! Remember, the whole focus on outsourcing is to utilize experts who are faster at doing their tasks. For example, Kanekt 365 has experts on your brand, so they can take orders quickly and accurately, saving you money. It’s all we do, so we do it fast!
On top of that, because we are your brand experts, part of our role is to increase each order by helping the customer make sure they order everything they want. Our agents don’t make or deliver meals, so they have time to help the customer decide if they want to add a drink, dessert, or upsize their order. This time-critical skill increases restaurants’ per ticket order.
Still not convinced? Stay tuned to the second part of this series, where we share real-life examples of how outsourcing helped companies increase profits.
In the meantime, you can easily see the cost of outsourcing with Kanket 365 on our website. https://kanekt365.com/pricing/ Simply add your weekly sales, number of calls, and you’ll see how we can save your restaurant money on staffing costs. These savings cover the costs associated with outsourcing.
Come back soon to read the following two parts of this blog series on the benefits of outsourcing.
Part 2: Who uses outsourcing today and why?
Part 3: How to choose an outsourcing company.
by Paula Fortini | Mar 9, 2022 | Business, News
In our series so far we discussed how missed calls = missed money, how to combat labor shortages, how to cover increasing costs, and how to provide excellent customer service. If you have not read those blogs, we encourage you to scroll down and scan them. The final blog in the series will cover how to stay ahead of changes In the QSR Industry?
Look, we saved this blog for last because it combines all the other topics and is likely the most important!
So far we hope we have shown you how working with Kanekt 365 increases your profits, reduces your costs, and provides the utmost in customer service to your customers.
Let’s go back to the original blog post to remember what your customers are looking for going forward:
⬤ More touch free ordering options
⬤ Convenience and speed for ordering
⬤ Ease and accuracy of orders
Kanekt 365 is proud to provide all the above needs for your customers. They can order touch free, though our call center agents, who provide the best customer service. We guarantee accuracy with our state-of-the-art systems and our seamless integration beginning with the answered call all the way to sending the order through to your POS.
One thing we have not talked about yet though is the future. We all see the writing on the wall. Everything about our world is changing and changing quickly. Kanekt 365 will not allow the world to change while we sit on the sidelines. We are a call center company with a technology background. As the world changes, we aim to be ahead of the changes. For example, we are already implementing Artificial intelligence with our call centers, we offer new integrations for drive-thrus that allow contactless transactions and order pick-up. We have more integrations of unique and differentiated POS systems than our competitors. We are tireless in innovation.
Why is this important? Change is inevitable and we know you want to be as prepared for changes as we do. By partnering with Kanekt 365 you (through us) are planning for the future of the QSR industry. No more reactive solutions to problems. Kanekt 365 is proactive. We are always preparing for the next innovation and how we can implement that to assist our customers.
If we’ve convinced you that outsourcing your calls to a call center is beneficial, we hope we have convinced you that Kanekt 365 is that partner. We are committed to increasing your profits and reducing your costs, all while offering superb customer service.
But now we want to promise you that we are more than that. We are your technology partner, who will grow with you as the world changes, so you never feel left behind. If you’re going to consider outsourcing you might as well consider outsourcing with someone who sees the future. Well okay, we don’t truly see the future (our crystal ball is cloudy) but we anticipate the future and prepare for it. By choosing Kanekt 365 you will be prepared too.
Contact Kanekt 365 to learn more about the benefits of call center services. We’d love to quote your call center services but, in the meantime, stay tuned to our blogs for even more posts on doing business within the QSR industry. If you want to learn more, please visit and view our client testimonials and hear their success stories.
Whether you’re a manager, franchisee, or corporate executive of a QSR we welcome your call to show you how our Call Center can benefit your restaurant.
by Paula Fortini | Feb 24, 2022 | Article, News, Press Releases
Call Center Technology Is Changing To Meet Customers Requests
PLYMOUTH, NEW HAMPSHIRE, US, February 23, 2022 /EINPresswire.com/ — At Kanekt 365, they’re taking a different, more POSITIVE, approach. They choose to look at the improvements and amazing long-lasting impacts on the restaurant industry from a more technology based and innovative thought process. The shift from in person to remote work, touch free buying patterns, and sheer increase in the number of people willing to embrace new technology has forever changed the QSR industry. They believe some of those changes are a huge benefit to consumers and the industry as a whole.
Call Centers are now using AI Technology for QSR orders to give customers a no waiting experience. For restaurants, this means more orders placed and increased revenues!
We have only scratched the surface of ways to speed up service and improve the customer experience. We have so many new innovations in the works.”
What are the benefits you ask?
1. More consumers than ever before have embraced technology.
2. QSR restaurants have been able to evaluate their spending and revenue in a whole new way.
3. With the workforce shrinking, outsourcing is saving restaurants money on staffing costs.
4. Customer service has increased with an amazing number of alternatives for ordering meals.
5. Quick serve has actually gotten quicker!
Kanekt 365 has spent the last year talking with their QSR clients and they have a list of even more change’s customers want to see. What did they hear over and over when interviewing their clients? First, consumers want more technology and faster processes for their back office so their employees only focus on meal prep and restaurant cleanliness. Secondly, they say consumers have accepted and want more touch free ordering and pick up options. Restaurant managers agree contact-free ordering will NOT “go back to normal, it’s here to stay.” By their actions, consumers are telling us the last two years were not terrible. Some great advances came about since 2020!
As a leader in technology within the QSR industry, Jeff Morin, President of Kanekt 365 says “We have only scratched the surface of ways to speed up service and improve the customer experience. We have so many new innovations in the works.”
Technology will come hand in hand with the desire to deliver food even faster with minimal chance for errors since the consumer might never step foot in the restaurant. With less staff and the increased speed, outsourcing orders to a call center that combines AI with human call agents satisfies both needs.
It makes sense for restaurants to outsource those calls to specialists who complete the orders from a quiet professional location and transfer the order immediately to the restaurant through their own POS system. It’s flawless and fast, just what consumers and restaurant managers are asking for.
Service providers can work with restaurants to embrace the changes in consumer patterns and requirements while at the same time saving restaurants money. “It’s so exciting and a fresh, more positive way to look at the past few years,” says Morin.
So once again, let’s change our thoughts from the past two years’ difficulties and realize how far some of these technological advances have come, faster than they would have! As Kanekt 365 says, they’re positive the outcome can be financially rewarding!
Kanekt 365 was founded by Jeffrey Morin, a call center expert who is always actively seeking ways to introduce faster more innovative ways for restaurants to increase their profitability with speed and accuracy. Morin realized that the call center field was missing a method to assist restaurants and developed this specialized system that helps both consumers save time and restaurants provide faster access to meals in a convenient COVID safe manner.
Kanekt 365 has over 600 current pizza restaurants around the United States who currently use the call center. The company presently operates their call centers with over 2000 call agents. These agents answer 150,000 calls a week. Kanekt is preparing for a hiring surge, so they are prepared for the increase in sales.
For more information, visit www.kanetkt365.com
Media Contact Email Address: Meena@kanekt365.com
Director Sales at Kanekt 365
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by Paula Fortini | Feb 23, 2022 | News
In our previous three blogs we discussed how missed calls = missed money, how Kanekt 365 can help with the labor shortage, and how our call center services pay for themself. This blog will cover how to improve customer service in order to improve repeat business.
In our previous three blogs we discussed how missed calls = missed money, how Kanekt 365 can help with the labor shortage, and how our call center services pay for themself. This blog will cover how to Increase customer service in order to increase repeat business.
⬤ How do you increase your customer service ratings?
⬤ How do you keep your reviews positive?
⬤ Most importantly how do you eliminate the possibility of negative reviews?
The answer Is to provide Excellent Customer Service 100% of the time!
It sounds easier than it really is. Trying to run a QSR restaurant that might have some great staff and some, well, not so great staff, is difficult. But Kanekt 365 has a solution.
The vast majority of your customers interact most frequently with whomever answers your phones. You want that person to be professional, speak properly, be accurate, and beyond anything else be customer friendly.
At the Kanekt 365 call center we hire only the best of the best.
⬤ Our agents are trained to be your brand ambassador and represent you.
⬤ They know your brand because they train on your restaurant and your menu only.
⬤ They never multitask. Your call is their number one priority.
⬤ They speak native English to eliminate errors.
⬤ They are assessed on their customer service by their supervisors who randomly listen in and evaluate their customer service.
⬤ Our customer service rating is currently 4.7 out of 5
As your first contact with customers, we know we represent you, and we do that with highly trained and customer focused agents. If we do say so ourselves, our call center agents are dependable and offer superior support to your existing staff and customers!
Feel free to read our client comments and you’ll see that Kanekt 365 becomes more than a call center. We become your partner and we take that very seriously. When we provide excellent customer service, we both get rewarded with repeat business.
Next up is Part 4, our final part of this blog series,
How do we meet your needs in an ever changing QSR setting.
Contact Kanekt 365 to learn more about the benefits of call center services. We’d love to quote you call center services but, in the meantime, stay tuned to our blogs for even more posts on doing business within the QSR industry. If you want to learn more, please visit our success story webpage.
Whether you’re a manager, franchisee, or corporate executive of a QSR restaurant we welcome your can to show you how our Call Center can benefit your restaurant.
by Paula Fortini | Feb 9, 2022 | News
As a reminder your customers are looking for these three things:
- More touch free ordering options
- Convenience and speed for ordering
- Ease and accuracy of orders
In our previous two blogs we discussed how missed calls = missed money and how Kanekt 365 can help with the labor shortage. This blog will cover how to cover the cost of outsourcing your call ordering.
- You reduce your staffing costs significantly.
- You increase your revenue
With those two changes alone, you cover the cost of the Kanket 365 call center. It really is that simple!
If you’re not convinced, we’ll break It down.
- As minimum wage increases your costs for staffing go up but your profits do not. Kanket 365 trains our call center agents on your specific brand and menu so they are ready to represent you. We pay them, YOU DON’T. Your only cost is the 99 cents per call.
- Our agents gently encourage upsell items on every call. They never forget because it’s in their job description. This increases your per ticket sale approximately $5.4Z
- Our customer service is second to none since the agents only job is to help your customers. They are not distracted by an oven alarm, a walk in customer, another phone line, or any other distraction. This ease of ordering encourages repeat customers.
So yes, your revenue goes up by:
+$5.47 average per order
-$0.99 per call
A gain of approx. $4.83 per order (more when we factor in repeat business)
Isn’t it worth it to check us out and see how outsourcing can actually increase your profits? And best yet, we satisfy your customers three biggest issues. We’re touch free, We’re convenient, fast, and accurate!
Stay tuned to the remainder of this 5-part blog series that shows how to increase your profits in 2022
Next up is Part 4: Is it possible to increase your customer service and satisfaction rating?
Contact Kanekt 365 to learn more about the benefits of call center services. We’d love to quote your call center services but, in the meantime, stay tuned to our blogs for even more posts on doing business within the QSR industry. If you want to learn more, please visit our success story webpage.
Whether you’re a manager, franchisee, or corporate executive of a QSR restaurant we welcome your call to show you how our Call Center can benefit your restaurant.