Pizza and call centers might seem like an unlikely pair, but at Kanekt 365, we’ve found a unique way to combine our love for both! Over the past years, we’ve embarked on a delightful journey that satisfied people’s pizza cravings. Join us as we share some of our most interesting call center tales from the last 365 days.
Call Center Calls: The Midnight Craving
In the evening or early night, customers call with unusual requests during a late-night shift. Many people get busy working on projects and suddenly are hit by a massive pizza craving. Unable to leave their desks, they call their favorite pizza restaurant for help. The Kanekt 365 team can spring into action because we have redundant call centers that can answer calls anytime a pizza restaurant is open. Even if it’s late, right before your store closes, our agents are fresh and ready to take the order and submit it to your POS before you close. Your customers will be grateful and amazed by our dedication to service!
The Pizza Surprise
In the spirit of spreading joy, we offer customized services to our pizza restaurants. Do you want to offer a “secret deal” to a random number of customers? The Kanekt 365 call center can make that happen. We can surprise your callers with a special and secret discount if they order a certain item off the menu. For example, if they order a brand new item, you can let us know to offer a free drink as a thank you. Kanekt 365 loves to surprise your customers with deals. The gratitude, excitement, and loyalty keep your customers coming back. The happiness is infectious, making it a heartwarming memory for your customers.
Call Centers Solve Pizza Restaurants Concerns
Sometimes, the best way to break the ice during a difficult call is through humor and shared experiences. Kanekt 365 agents are trained to spread happiness, not stress. When your customer calls with a concern or issue, our agents solve problems on the fly to ensure the customer is pleased with the outcome. Our goal on these customer calls is to make a frustrating day much more enjoyable for any caller.
Pizza Party Fridays
Kanekt 365 agents love to help with your creative marketing ideas. If you want to implement Pizza Party Fridays for your customers, we will be ready for an influx of phone orders to accommodate the increase in sales. We can even answer the phone saying, “Welcome to Pizza Party Friday; how many pizzas would you like?” Our goal is to be the call center you want us to be. We customize our scripts and help you make new sales. These creative ways to answer the phone have strengthened our clients’ brand and built customer loyalty, and quite honestly, it’s fun. These calls are some of the most memorable.
Call Centers Guide The Pizza Resolution
Some of our proudest moments come when Kanekt 365 resolves a long-standing issue for a restaurant. We listen when managers or owners call with issues. Whether it is food waste or lost electricity, the Kanekt 365 team loves to help solve problems. Can we send your calls to another local restaurant you own so you can still receive orders but deliver from that location? Can we add a soft upsell on an item nearing its sell-by date? No matter the concern, let us help you solve it. It’s fun and exciting for our brand-focused agents to assist our pizza restaurants in unique ways. We can find a solution together.
Kanekt 365 isn’t only about taking orders; it’s also about creating memorable experiences and building customer relationships. This is what we do 365 days a year.
As we reflect on the past 365 days of pizza love, we’re excited to continue this journey, one call at a time.
