In our previous three blogs we discussed how missed calls = missed money, how Kanekt 365 can help with the labor shortage, and how our call center services pay for themself. This blog will cover how to improve customer service in order to improve repeat business.
In our previous three blogs we discussed how missed calls = missed money, how Kanekt 365 can help with the labor shortage, and how our call center services pay for themself. This blog will cover how to Increase customer service in order to increase repeat business.
⬤ How do you increase your customer service ratings?
⬤ How do you keep your reviews positive?
⬤ Most importantly how do you eliminate the possibility of negative reviews?
The answer Is to provide Excellent Customer Service 100% of the time!
It sounds easier than it really is. Trying to run a QSR restaurant that might have some great staff and some, well, not so great staff, is difficult. But Kanekt 365 has a solution.
The vast majority of your customers interact most frequently with whomever answers your phones. You want that person to be professional, speak properly, be accurate, and beyond anything else be customer friendly.
At the Kanekt 365 call center we hire only the best of the best.
⬤ Our agents are trained to be your brand ambassador and represent you.
⬤ They know your brand because they train on your restaurant and your menu only.
⬤ They never multitask. Your call is their number one priority.
⬤ They speak native English to eliminate errors.
⬤ They are assessed on their customer service by their supervisors who randomly listen in and evaluate their customer service.
⬤ Our customer service rating is currently 4.7 out of 5
As your first contact with customers, we know we represent you, and we do that with highly trained and customer focused agents. If we do say so ourselves, our call center agents are dependable and offer superior support to your existing staff and customers!
Feel free to read our client comments and you’ll see that Kanekt 365 becomes more than a call center. We become your partner and we take that very seriously. When we provide excellent customer service, we both get rewarded with repeat business.
Next up is Part 4, our final part of this blog series,
How do we meet your needs in an ever changing QSR setting.
Contact Kanekt 365 to learn more about the benefits of call center services. We’d love to quote you call center services but, in the meantime, stay tuned to our blogs for even more posts on doing business within the QSR industry. If you want to learn more, please visit our success story webpage.
Whether you’re a manager, franchisee, or corporate executive of a QSR restaurant we welcome your can to show you how our Call Center can benefit your restaurant.