As 2023 draws to a close, the Kanekt 365 family takes a moment to reflect on the incredible journey we’ve shared throughout this year. It has been a year filled with challenges, triumphs, and a lot of pizza (and customer service)! As we bid farewell to 2023, we want to express our deepest gratitude to […]
Data Security and Compliance with Kanekt 365
Data security is currently one of the most important concerns in the retail market. It’s no different in the QSR industry. The IT call centers of QSRs play a crucial role in enhancing the customer experience. However, it is equally critical to focus on data security and compliance with data protection regulations. Below, learn how […]
Handling Peak Hours: How to Improve Order Management
Kanekt 365 demonstrates how they handle peak order times, so no callers have to wait and no calls are missed!
Upselling and The Psychology of Pizza Cravings
Upselling and Psychology Imagine this scenario: It’s Friday night, and your customer picks up the phone to order a mouthwatering pizza. As they’re about to finalize the order, a friendly voice on the other end of the line suggests adding a side of cheesy garlic bread or a tempting dessert. Before you know it, they’re […]
Call Center Stories: 365 Days of Pizza Love
Pizza and call centers might seem like an unlikely pair, but at Kanekt 365, we’ve found a unique way to combine our love for both! Over the past years, we’ve embarked on a delightful journey that satisfied people’s pizza cravings. Join us as we share some of our most interesting call center tales from the […]
Embracing The Growth Mindset: Kanekt 365’s Recipe for Success
The Growth Mindset in the QSR Industry Within the QSR industry, Kanekt 365 has emerged as a shining example of a company that continues to grow and thrive by embracing the growth mindset. While many businesses face challenges and setbacks, Kanekt 365’s commitment to innovation, adaptability, and continuous improvement has allowed them to maintain a […]
What QSR Customers Want is Changing More Rapidly Than Ever
Join Kanekt 365 as we adapt as quickly as customer requests do. For many in society, Covid is “over,” and in many ways, it is. However, what COVID-19 taught us is vital to business growth. The QSR industry learned that there are always new ways to do things. We can, and should, continue to adapt […]
Call Center Agents: Behind the Scenes at Kanekt 365
Call Center Agents: A busy but productive day When your customers dial the number to place their favorite pizza order, have you ever wondered what happens behind the scenes? The voice on the other end of the line belongs to a dedicated, skilled, and superbly trained Kanekt 365 call center agent. These unsung heroes ensure […]
Treating QSR Customers as Valued Partners with Kanekt 365 Call Agents: From Transactions to Relationships:
As more QSR pizza locations use call centers, it’s important to know how to select the best one to meet your needs. Building genuine customer relationships might seem like a tall order, but Kanekt 365 trains its agents on this premise. Kanekt 365 is redefining the customer-agent dynamic by shifting the focus from transactions to […]
Using Empathy and Emotions in Call Centers
Even In the fast-paced world of Quick Service Restaurants, the ability to connect with customers on an emotional level is a valuable asset. This is where using a call center like Kanekt 365 excels. Call center agents aren’t making, packaging, or delivering meals. Instead, they have one job: engaging with customers and placing orders into […]
Please wait...