by Paula Fortini | Feb 24, 2022 | Article, News, Press Releases
Call Center Technology Is Changing To Meet Customers Requests
PLYMOUTH, NEW HAMPSHIRE, US, February 23, 2022 /EINPresswire.com/ — At Kanekt 365, they’re taking a different, more POSITIVE, approach. They choose to look at the improvements and amazing long-lasting impacts on the restaurant industry from a more technology based and innovative thought process. The shift from in person to remote work, touch free buying patterns, and sheer increase in the number of people willing to embrace new technology has forever changed the QSR industry. They believe some of those changes are a huge benefit to consumers and the industry as a whole.
Call Centers are now using AI Technology for QSR orders to give customers a no waiting experience. For restaurants, this means more orders placed and increased revenues!
We have only scratched the surface of ways to speed up service and improve the customer experience. We have so many new innovations in the works.”
What are the benefits you ask?
1. More consumers than ever before have embraced technology.
2. QSR restaurants have been able to evaluate their spending and revenue in a whole new way.
3. With the workforce shrinking, outsourcing is saving restaurants money on staffing costs.
4. Customer service has increased with an amazing number of alternatives for ordering meals.
5. Quick serve has actually gotten quicker!
Kanekt 365 has spent the last year talking with their QSR clients and they have a list of even more change’s customers want to see. What did they hear over and over when interviewing their clients? First, consumers want more technology and faster processes for their back office so their employees only focus on meal prep and restaurant cleanliness. Secondly, they say consumers have accepted and want more touch free ordering and pick up options. Restaurant managers agree contact-free ordering will NOT “go back to normal, it’s here to stay.” By their actions, consumers are telling us the last two years were not terrible. Some great advances came about since 2020!
As a leader in technology within the QSR industry, Jeff Morin, President of Kanekt 365 says “We have only scratched the surface of ways to speed up service and improve the customer experience. We have so many new innovations in the works.”
Technology will come hand in hand with the desire to deliver food even faster with minimal chance for errors since the consumer might never step foot in the restaurant. With less staff and the increased speed, outsourcing orders to a call center that combines AI with human call agents satisfies both needs.
It makes sense for restaurants to outsource those calls to specialists who complete the orders from a quiet professional location and transfer the order immediately to the restaurant through their own POS system. It’s flawless and fast, just what consumers and restaurant managers are asking for.
Service providers can work with restaurants to embrace the changes in consumer patterns and requirements while at the same time saving restaurants money. “It’s so exciting and a fresh, more positive way to look at the past few years,” says Morin.
So once again, let’s change our thoughts from the past two years’ difficulties and realize how far some of these technological advances have come, faster than they would have! As Kanekt 365 says, they’re positive the outcome can be financially rewarding!
About Kanekt365
Kanekt 365 was founded by Jeffrey Morin, a call center expert who is always actively seeking ways to introduce faster more innovative ways for restaurants to increase their profitability with speed and accuracy. Morin realized that the call center field was missing a method to assist restaurants and developed this specialized system that helps both consumers save time and restaurants provide faster access to meals in a convenient COVID safe manner.
Kanekt 365 has over 600 current pizza restaurants around the United States who currently use the call center. The company presently operates their call centers with over 2000 call agents. These agents answer 150,000 calls a week. Kanekt is preparing for a hiring surge, so they are prepared for the increase in sales.
For more information, visit www.kanetkt365.com
Media Contact Email Address: Meena@kanekt365.com
Drew Morin
Director Sales at Kanekt 365
+1 210-670-6683
drew@kanekt365.com
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by Paula Fortini | Feb 23, 2022 | News
In our previous three blogs we discussed how missed calls = missed money, how Kanekt 365 can help with the labor shortage, and how our call center services pay for themself. This blog will cover how to improve customer service in order to improve repeat business.
In our previous three blogs we discussed how missed calls = missed money, how Kanekt 365 can help with the labor shortage, and how our call center services pay for themself. This blog will cover how to Increase customer service in order to increase repeat business.
⬤ How do you increase your customer service ratings?
⬤ How do you keep your reviews positive?
⬤ Most importantly how do you eliminate the possibility of negative reviews?
The answer Is to provide Excellent Customer Service 100% of the time!
It sounds easier than it really is. Trying to run a QSR restaurant that might have some great staff and some, well, not so great staff, is difficult. But Kanekt 365 has a solution.
The vast majority of your customers interact most frequently with whomever answers your phones. You want that person to be professional, speak properly, be accurate, and beyond anything else be customer friendly.
At the Kanekt 365 call center we hire only the best of the best.
⬤ Our agents are trained to be your brand ambassador and represent you.
⬤ They know your brand because they train on your restaurant and your menu only.
⬤ They never multitask. Your call is their number one priority.
⬤ They speak native English to eliminate errors.
⬤ They are assessed on their customer service by their supervisors who randomly listen in and evaluate their customer service.
⬤ Our customer service rating is currently 4.7 out of 5
As your first contact with customers, we know we represent you, and we do that with highly trained and customer focused agents. If we do say so ourselves, our call center agents are dependable and offer superior support to your existing staff and customers!
Feel free to read our client comments and you’ll see that Kanekt 365 becomes more than a call center. We become your partner and we take that very seriously. When we provide excellent customer service, we both get rewarded with repeat business.
Next up is Part 4, our final part of this blog series,
How do we meet your needs in an ever changing QSR setting.
Contact Kanekt 365 to learn more about the benefits of call center services. We’d love to quote you call center services but, in the meantime, stay tuned to our blogs for even more posts on doing business within the QSR industry. If you want to learn more, please visit our success story webpage.
Whether you’re a manager, franchisee, or corporate executive of a QSR restaurant we welcome your can to show you how our Call Center can benefit your restaurant.
by Paula Fortini | Feb 9, 2022 | News
As a reminder your customers are looking for these three things:
- More touch free ordering options
- Convenience and speed for ordering
- Ease and accuracy of orders
In our previous two blogs we discussed how missed calls = missed money and how Kanekt 365 can help with the labor shortage. This blog will cover how to cover the cost of outsourcing your call ordering.
- You reduce your staffing costs significantly.
- You increase your revenue
With those two changes alone, you cover the cost of the Kanket 365 call center. It really is that simple!
If you’re not convinced, we’ll break It down.
- As minimum wage increases your costs for staffing go up but your profits do not. Kanket 365 trains our call center agents on your specific brand and menu so they are ready to represent you. We pay them, YOU DON’T. Your only cost is the 99 cents per call.
- Our agents gently encourage upsell items on every call. They never forget because it’s in their job description. This increases your per ticket sale approximately $5.4Z
- Our customer service is second to none since the agents only job is to help your customers. They are not distracted by an oven alarm, a walk in customer, another phone line, or any other distraction. This ease of ordering encourages repeat customers.
So yes, your revenue goes up by:
+$5.47 average per order
+repeat business
-$0.99 per call
A gain of approx. $4.83 per order (more when we factor in repeat business)
Isn’t it worth it to check us out and see how outsourcing can actually increase your profits? And best yet, we satisfy your customers three biggest issues. We’re touch free, We’re convenient, fast, and accurate!
Stay tuned to the remainder of this 5-part blog series that shows how to increase your profits in 2022
Next up is Part 4: Is it possible to increase your customer service and satisfaction rating?
Contact Kanekt 365 to learn more about the benefits of call center services. We’d love to quote your call center services but, in the meantime, stay tuned to our blogs for even more posts on doing business within the QSR industry. If you want to learn more, please visit our success story webpage.
Whether you’re a manager, franchisee, or corporate executive of a QSR restaurant we welcome your call to show you how our Call Center can benefit your restaurant.
by Paula Fortini | Jan 27, 2022 | News
In our last blog we discussed how missed calls = missed money. This blog will cover how to combat the labor shortage that is expected to continue for quite some time and still provide excellent customer service.
- Is the lack of quality staff or high turnover causing you stress and lost income?
- Did you shorten your hours because you don’t have enough staff?
- Do you feel like you are always training a new employee?
We are all calling the current issue a labor shortage but according to business trends the reason is far more than just a shortage of workers and there doesn’t appear to be an end in sight. There is a complete employment shift. People are becoming skilled in alternative ways, parents are choosing to stay home, teens are choosing substitutes for work (Tik Tok, YouTube etc.). The simple desire to choose employment more carefully keeps people out of the traditional workforce. The reasons are plentiful but what we do know is that the QSR Industry will need to find a solution for less available and qualified staff going forward for the long term and Kanekt 365 can help.
When you outsource your telephone ordering to Kanekt 365 we use our trained and skilled employees to answer all your calls reducing the number of staff you need onsite. Now, and into the future, you’ll be able to count on us as the economy and worker changes continue to occur.
One of our clients reduced the onsite staff by 2 people per shift reducing the need to continually interview and train new staff. All the manager had to do was keep the minimum number of people onsite to make pizzas and provide customer service to walk in customers. By not having a ringing phone in the background, his employees had reduced stress and less noise. It led to a happier and more cohesive staff that reduced turnover.
So how does it work?
- Kanekt 365 answers all your calls. If the caller needs to speak to the store, we route them there immediately. Otherwise…
- Our agents take the orders and submit them directly to your POS where your onsite staff prepare the order and ready it for pick up or delivery.
THAT’S IT!
Your brand specific call center agents are trained specific to your restaurant and customers. Callers never even know they are speaking to someone outside of the restaurant (unless they notice a quiet professional sound, not kitchen noise).
Even if you have not yet been impacted by the current lack of qualified workers you will be soon. Now is the time to get ahead of this trend and allow Kanekt 365 to worry about the hiring, training, and staffing of your phone orders.
We not only guarantee enough qualified staff but the increase in revenue from a seamless call ordering system will increase your profits enough to cover the cost of our call center. If it sounds too good to be true, give us a call and we’ll show you with your real store statistics. The labor shortage won’t end soon so you might as well be prepared.
Stay tuned to the remainder of this 5-part blog series that shows how to increase your profits in 2022
Next up is Part 3: Does outsourcing pizza orders to a call center save money?
Contact Kanekt 365 to learn more about the benefits of call center services. We’d love to quote your call center services but, in the meantime, stay tuned to our blogs for even more posts on doing business within the QSR industry. If you want to learn more, please visit our success story webpage.
Whether you’re a manager, franchisee, or corporate executive of a QSR restaurant we welcome your call to show you how our Call Center can benefit your restaurant.
by Paula Fortini | Jan 13, 2022 | Analysis, Business
- More touch-free ordering options
- Convenience and speed for ordering
- Ease and accuracy of orders
In our first blog series of 2022 we will cover the ways pizza restaurants can increase revenue while meeting these three most pressing desires of the consumer. Stay tuned to the whole series for detailed information on how to make 2022 the best year ever.
First up is how to avoid missed calls because missed calls = missed revenue
Did you know, many restaurants lose almost 25% of their orders in missed or abandoned calls?
Missed calls are 100% lost money for your restaurant. Why do pizza restaurants miss calls?
- Employees are too busy making preparing food
- Typically, customers hang up if they wait more than 2 minutes on hold
- Employees forget about calls they place on hold
- Larger orders – Customers who want to order before the store opens
Your income in these four circumstances is ZERO, yes zero!
Kanekt 365 has the answer! Outsource your calls to a call center that eliminates these four concerns.
⬤ Our agents are never too busy because it’s what they do and the only thing they do answer your phones
⬤ Our average wait time for a day is typically less than 9 seconds (If there is a wait at all) because we route your calls to the next available brand specialist trained for just your restaurant
⬤ We never put a customer on hold so there is no potential for an abandoned call
⬤ We can take calls up to 30 minutes before you even open so orders are ready and waiting for you in your POS.
Can you risk missed calls? Can you risk approximately 25% of your orders?
Kanekt 365 can fill that need for you and you won’t miss any calls because missed calls = missed money.
In addition, Kanekt 365 solves your customers’ biggest concerns. Convenient, touch-free ordering that goes directly to a call center agent who (In less than a minute) takes their order with almost perfect accuracy and fantastic customer service. We can do the same for your customers.
Stay tuned to the remainder of this 5-part blog series that shows how to increase your profits in 2022
Next up is Part 2: How do QSR restaurants resolve the lack of staff and high staff turnover?
Contact Kanekt 365 to learn more about the benefits of call center services. We’d love to quote your call center services but, in the meantime, stay tuned to our blogs for even more posts on doing business within the QSR industry. If you want to learn more, please visit our success story webpage.
Whether you’re a manager, franchisee, or corporate executive of a QSR restaurant we welcome your call to show you how our Call Center can benefit your restaurant.
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