Quick service restaurants (QSRs) rely on speed and efficiency. A well-run call center helps boost profitability by efficiently handling orders, promptly answering questions, and enhancing customer service. But how do you know if your call center is performing at its best? Tracking the right metrics is the key. Here are the top call center metrics […]
Upsell Every Day: How Call Center Agents Master the Art
Call centers are crucial in helping QSRs stay profitable with an increased average ticket price. They maintain customer satisfaction and drive revenue growth. Call center agents employ an effective strategy to achieve these goals: upselling. In this blog post, we’ll delve into how call center agents strategically upsell, ultimately increasing the average ticket value and […]
Upselling and The Psychology of Pizza Cravings
Upselling and Psychology Imagine this scenario: It’s Friday night, and your customer picks up the phone to order a mouthwatering pizza. As they’re about to finalize the order, a friendly voice on the other end of the line suggests adding a side of cheesy garlic bread or a tempting dessert. Before you know it, they’re […]
WHAT ARE QSR CONSUMERS LOOKING FOR IN 2024?
More touch-free ordering options Convenience and speed for ordering Ease and accuracy of orders In our first blog series of 2024 we will cover the ways pizza restaurants can increase revenue while meeting these three most pressing desires of the consumer. Stay tuned to the whole series for detailed information on how to make 2024 […]
NEWEST TRENDS IN THE QSR INDUSTRY.
As QSR restaurants it’s important to continue to change your menu to meet new rends. We know you are mostly known for your biggest sellers but bringing in new customers or bringing back repeat customers requires more than just those items. To help you, we’ve collated some of the newest trends. Which ones can you […]
DID YOU KNOW THERE’S ONLY ABOUT 70 DAYS BEFORE DECEMBER BEGINS?
What does December mean for almost everyone? The busiest month of the year with tasks. shopping. cleaning. family events. and more. It all adds up to STRESS. What does that have to do with Call Center ordering? Kanekt 365 has a few ideas on how to reduce your customers’ stress and increase your sales. It […]
HOW IS AUTOMATION CHANGING RESTAURANTS?
Automation is now present in all the major industries, and restaurant business is one of the most recent trades to make use of this process. A research predicts that the international food and restaurant automation market might reach $14 billion within the year 2025. Companies are building, enhancing, and perfecting great technology to automate processes […]
HOW DOES A CALL CENTRE PIZZA COMPANY OPERATE?
In the majority of pizzerias, the cash register won’t ring if the phone doesn’t either. However, to make sure this doesn’t happen at your pizza place, you need to hire a call center pizza company. The expense of employing the services of a call center has become quite affordable, off late! Advanced calling systems make […]
HOW TO CHOOSE THE BEST ORDER TAKING CALL CENTER?
Businesses often hire a call center for a wide range of reasons. They might not be able to provide high-quality customer service on the phone owing to a rise in the number of calls they receive or perhaps operating the phone lines is reducing the quality of other projects that the employees handle on a […]
SATISFY YOUR CUSTOMERS WITH RESTAURANT CALL CENTER SERVICES
Proper services impart maximum satisfaction to the customers’ buying decisions. Connecting with the customers at a basic level will make them happier. In fact, attending to their queries will also lead to a better business platform. This is what the restaurants are looking for to make their online ordering and customer support service better by […]
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