Never fear if you didn’t; we’ve got your back. In today’s Kanekt 365 blog, we share essential statistics in the QSR industry. Why should you know them? Well, everything you do should be based on data and statistics. We often say, “What gets measured, gets done.” But unfortunately, the reverse is also true: “What doesn’t […]
WHAT’S YOUR CALL CENTER SUPERHERO CALLED?
Who doesn’t like a feel-good story every once in a while? Today Kanekt 365 brings you multiple stories of real-life “superheroes” that work in call centers. Technically, what is a call center? An office set up to handle a large volume of phone calls, especially for taking orders and providing customer service. Companies began using […]
WHO USES OUTSOURCING AND WHY?
Welcome back to Kanekt 365’s continuing blog series on outsourcing. Today, we answer the question “Who Uses Outsourcing Today and Why?” Stay tuned for part 3 of this outsourcing series later this month. To be honest, the real question is, “Who doesn’t use outsourcing?” Any company that wants to use the best strategists for their […]
IS OUTSOURCING REALLY EFFECTIVE?
Welcome to Kanekt 365 next blog series on outsourcing. Today we are answering the question “Is outsourcing really effective?” Stay tuned for parts 2 and 3 of this outsourcing series later this month. So what exactly is outsourcing? “Outsourcing is an agreement in which one company hires another company to be responsible for an activity […]
WHAT QSR CONSUMERS ARE LOOKING FOR IN 2024
In our previous three blogs we discussed how missed calls = missed money, how Kanekt 365 can help with the labor shortage, and how our call center services pay for themself. This blog will cover how to improve customer service in order to improve repeat business. In our previous three blogs we discussed how missed […]
WELCOME BACK FOR PART 3 OF “WHAT ARE QSR CONSUMERS ARE LOOKING FOR IN 2022?”
As a reminder your customers are looking for these three things: More touch free ordering options Convenience and speed for ordering Ease and accuracy of orders In our previous two blogs we discussed how missed calls = missed money and how Kanekt 365 can help with the labor shortage. This blog will cover how to […]
DOES THE TERM CALL CENTER MAKE YOU CRINGE? KANEKT 365 WILL CHANGE YOUR OPINION!
Most people envision call centers as they appeared years ago: many agents sitting in one room all talking at once. Old-time call centers had agents that were hard to understand. Agents were located in noisy areas where your customers could hear the other agents in the background. When your customers would call into a call […]
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